Product Return Procedures


– Fill out the form below and we will email you a return shipping label.  Check your spam folder if you do not see it in a day or two…
– You may return the item up to 90 days from the purchase date. All returns must be authorized in advance. 
– For Warranty and exchanges when purchased through SoftStartRV directly, and outside of our 90-day return window, contact our tech support team to verify the unit qualifies for an exchange or refund.
– If you purchased through Amazon or one of our Resellers, Distributors or Dealers please use their return procedures.
– For Warranty or exchanges, contact the company you purchased from. They will exchange your unit for a new one. We will then replenish their inventory.

NOTE: We will not issue a refund until the product is returned to us.  Kindly allow 10 to 20 days for your refund to appear on your credit card statement.  Thanks for your understanding.

The Address You Would Like Us to Ship Your Exchange Unit - If Applicable:
By clicking submit you are requesting a return label be sent to your email address. If it does not appear in your inbox within 2 business days please check your spam folder.